Sending to Multiple Recipients
The power of Messenger is in the ease of use for group messaging and team communication.
Generally the Groups are sufficient for your needs but there are occasions where you need to send a one-off message to
a group of clients from another database. You can copy a list of numbers directly into the Messenger compose page to box.
If you are copying a column of numbers from Microsoft excel then it will work without any modifications.
If you are copying from somewhere else then make sure there is a space or new line between each number.
Bulk Send
Alternatively, you can browse to your file of numbers by clicking the bulk send icon to the far right of the to field.
Your file can simply contain a list of numbers in international format, with one number per line, or you may wish to use our
more sophisticated 'SMS Merge' format, described below.
When sending any message you should consider the opt out responses. See the info box below for more information as it is especially important when sending bulk messages.
Opt Out
Opt Out is a commonly used phrase meaning that a recipient has indicated that they no longer wish to receive messages from a sender. Regardless of how the recipient originally got on the list, if they opt out then they should be immediately removed from any list or Group and cease to be sent any messages.
The normal method of opting out is for recipient to reply to a SMS message with STOP or REMOVE. However, if they use any other term, phrase or language to indicate they no longer want to receive messages then failure to abide by that request may result in loss of service. We suggest you add Stop SMS? Reply with STOP to each of your messages.