Sending a Message
How to Send a Message
The simplest way to send a message is via the Compose page.
| Step | Explanation |
|---|---|
| Enter the recipients' number in International format.. If you are sending to an existing Contact or Group then you can enter the Name or Alias of the Contact - suggested matches will show as you type. | |
| Press the 'plus' icon or hit the Enter Key. Your recipient will be validated and recipient list updated. | |
| Enter your message into the message field. We'll indicate how many text messages are required to send your message. | |
| Double check your message and then Send it or Schedule it to send at a later time. |
Your message will be sent using our global coverage of mobile networks. It usually works but sometimes your message may not get delivered. If it does not get delivered, check you have number correct, resend the message and if it is still not working then contact Support. You can see from the Status Pie Chart in the Sent Messages Section if there has been an issue in sending your message.
Once you have mastered sending a single message you can even import a list of numbers from Microsoft Excel using our Bulk Uploader functionality. You can also Schedule messages, Attach files or links to websites, use Templates and even use the Contacts and Groups from your Address Books. The recipient list allows a comma, space or semi-colon separated, list of numbers or Contacts from your Address Book. .
For example
john,6425484848,SALESTEAM
Although our service supports sending SMS via Email to mobile numbers, your administrator may have configured the system to only allow messages to be sent to people in your Address Book. An additional setting is to lock access so only the Company Administrator can add Contacts. This setting will apply to both the Web site and SMS messages via email.
These added levels of security aim to prevent system abuse. Contact your Company Administrator for more information if you are unable to access your desired Contacts or Groups.
Premium Service
Daily message limits apply until payments have been verified. For urgent changes after payment please contact Support.
Drafts
Messenger allows you to leave the compose screen and pick up where you left off by finding your message in the Drafts. A handy feature if you are waiting for confirmation on a location or date for a pre-planned event or meeting.
Emoji
Although we support the use of Emoji please understand that their use can have a huge impact on the number of ‘parts’ (also known as ‘fragments’) required to send your message. More parts means increased costs, so if adding that little heart or smiley face increases your message from a 1 part message to a 2 part message make sure you’re OK with that – you are doubling the cost of your message!