The range of ways people use it is quite varied. Some people use it in ways we never intended and have managed to integrate it into their system very nicely.
The following are examples of how people use Messenger to improve their productivity, communicate with customers and staff and reduce costs.
- International company utilise the system to send SMS to thousands of their customers to confirm addresses and notify of shipping dates
- Many local restaurants and hotels use the system to let their clients know of special deals and VIP promotions
- A courier company uses to assign jobs to drivers
- Universities use the system to
- Communicate with students
- Liase with on-call staff
- Notify technicians of important IT issues
- Banks use the system to inform branch managers of currency rate changes
- Real Estate offices get a lot of milage out of the system by using it to broadcast to their teams
- Open home information
- Contract state (unconditional sales or signed contracts)
- Property information
- Helplines use the SMS2email service as an alternative to 0800 numbers to spread call centre load and as a different means of people getting in touch.
- Call Centres send out “while you were out” messages to their clients
- Major infrastructure providers keep people (customers and other key stake holders) in the loop by providing information on outages and delays
- Credit agencies and video stores find that the response rate from SMS ‘reminders’ are higher than traditional means (and much cheaper!)
- Customer facing organisations are able to provide low cost, quick notification of transactions so their customers know what is happening.
- City Councils and Government agencies integrate SMS into their systems to provide information to stakeholders quickly and effectively without the need for new infratructure or high cost changes. They usually like the fact that using the email service messages are logged for audit purposes.
- Everyone uses it to let someone know
- they are going to be late for a meeting
- they love them
- the boss needs to call someone urgently
- that an event has been cancelled/sold out/changed
- what the weather is going to be like at the beach, on the ski fields or on the water before the big weekend
- a phone number or address
International Number Format is a number format that includes the country, carrier and phone numbers without any dialling prefixes (eg 00 or 001) or special characters such as the plus symbol (eg ‘6421755427’ not ‘+6421755427’).
The following table shows how some numbers are displayed in international format.
| Destination | Prefix | Local Number | Int’l Format |
|---|---|---|---|
| Australia | 61 | 0403 416 7216 | 614034167216 |
| New Zealand | 64 | 021 525 582 | 6421525582 |
| United Kingdom | 44 | 07700 954 321 | 447700954321 |
| United States | 1 | 954 555 1234 | 19545551234 |
| France | 33 | 06 87 71 23 45 | 33687712345 |
More information on Country Prefix can be found here.
If your question is not answered in the User Guide then feel free to contact us. Either contact Sales, or if you already have a login contact, in the first instance contact your local Company Administrator. If they are unable to help, please ask them to contact Support.
It would help if you have the following information available:
- The login used in to access Messenger
- A Contact Phone Number (please include Country and time zone so we are able to call you if necessary).
- Specific details. Clearly state your intention or issue and provide all relevant details. It is better to provide more information than too little and in the process of gathering the information your solution may actually appear without further assistance being required. State what you are trying to do and what you have tried.